At flowerlessonhome, we are committed to providing high-quality, hands-on in-home floral design instruction across Europe and the United States. We understand that plans can change. This Refund & Cancellation Policy outlines the rules and procedures for requesting cancellations, rescheduling, or refunds for services booked on www.flowerlessonhome.com.
1. General Overview All instructional sessions are booked as one-time service appointments. Because our in-home lessons require reserving instructor time and procuring fresh, perishable floral materials in advance, cancellations and refunds are managed in accordance with the timelines set out below.
2. Cancellation & Refund Eligibility
- Cancellations Requested 48 Hours or More in Advance: If you request to cancel your scheduled in-home floral lesson at least 48 hours prior to the scheduled start time, you are eligible for a 100% full refund of the total amount paid.
- Cancellations Requested Less Than 48 Hours in Advance: If you request to cancel less than 48 hours before your scheduled start time, a 30% deduction will be retained from your original payment to cover non-refundable, perishable floral supplies already purchased for your event. The remaining 70% will be refunded to your original payment method.
- Missed Appointments & No-Shows: If our instructor arrives at the designated address at the agreed-upon time and you are unavailable or decline the service without prior notification, the session will be considered a “No-Show” and is non-refundable.
3. Statutory Consumer Rights (UK & EU Statutory Cooling-Off Period) Under the UK Consumer Contracts Regulations and EU Consumer Rights Directive, consumers residing in the UK or EU have the statutory right to cancel a service agreement within 14 days of booking (“Cooling-Off Period”) without giving any reason.
- Right to Cancel: You may cancel your booking within 14 days of purchase for a full refund, provided the service has not already been fully performed.
- Service Execution Within 14 Days: If you request your in-home instructional session to take place within the 14-day cooling-off period, you acknowledge that you waive your right to a full statutory refund once the service has been fully rendered. If you cancel after the service setup or procurement has begun, a partial refund corresponding to unperformed services will apply.
4. Rescheduling Policy If you cannot attend your scheduled session but wish to avoid cancellation fees:
- You may reschedule your lesson free of charge by notifying us via email at
landing@flowerlessonhome.comat least 48 hours prior to your original appointment time. - Rescheduling requests made less than 48 hours before the session are subject to instructor availability and may incur a re-stocking fee for fresh floral materials.
5. Service Disruption & Merchant Cancellations In the rare event that flowerlessonhome must cancel or postpone your scheduled session due to instructor emergency, severe weather conditions, or unforeseen travel disruptions:
- You will be notified immediately via email or phone.
- You will be offered the choice of a 100% full refund or priority rescheduling at a date and time convenient for you.
6. Refund Processing & Payment Method
- Payment Gateway: All authorized refunds are processed securely through our primary payment processor, Stripe, directly back to the original card or payment account used during checkout.
- Processing Time: Once a refund is initiated by us, it typically takes 5 to 10 business days to appear on your payment statement, depending on your card issuer or banking institution.
- Currency: Refunds will be credited in the same currency as the original transaction.
7. How to Request a Refund or Cancellation To cancel a booking or request a refund, please contact us with your order details:
- Brand Name: flowerlessonhome
- Customer Support Email: landing@flowerlessonhome.com
- Official Website: www.flowerlessonhome.com
- Operating Entity: Sole Proprietorship (United Kingdom)
Please include your Full Name, Booking Order Number, and Scheduled Date in your refund request email.