This Booking & Delivery Policy details the terms and conditions governing the scheduling, confirmation, and in-person fulfillment of our in-home floral design instructional services offered through www.flowerlessonhome.com.
1. Service Coverage & Regional Limitations flowerlessonhome operates as an independent UK-based Sole Proprietorship offering specialized, in-person floral design workshops directly at the client’s home or designated private venue.
- Eligible Regions: Our instructional services are exclusively available to customers located in select serviced areas within Europe and the United States.
- Address Verification: Service availability is confirmed during the booking process. We reserve the right to decline or refund bookings for locations outside our active service coverage zones.
2. Booking Process & Confirmation
- Real-Time Reservation: All bookings must be placed and paid for in advance through our official website (www.flowerlessonhome.com).
- Order Confirmation: Upon completing checkout via our secure payment processor (Stripe), you will receive an immediate electronic payment receipt and booking confirmation email at the address provided during checkout.
- Binding Agreement: A booking is deemed confirmed only after full payment has been successfully processed and a confirmation email has been dispatched from landing@flowerlessonhome.com.
3. Service Delivery & Materials Supply
- In-Home Delivery Model: On your scheduled appointment date, our floral instructor will arrive at your designated address with all necessary instructional materials, tools, and fresh seasonal flowers required for your lesson.
- Client Requirements: The client must ensure that a safe, well-lit, and suitable working environment (such as a clean dining table or countertop with access to water) is available for the duration of the workshop.
- Punctuality: Instructors will arrive within a 15-minute window of the agreed-upon appointment time to set up materials.
4. Rescheduling & Cancellations Because our instructional services require pre-purchasing fresh, perishable flowers and reserving dedicated instructor time:
- Customer Rescheduling: You may request to reschedule your booked session free of charge by contacting us at landing@flowerlessonhome.com at least 48 hours prior to your scheduled appointment.
- Customer Cancellations:
- More than 48 hours’ notice: Full refund issued back to your original payment card via Stripe.
- Less than 48 hours’ notice: Cancellations made within 48 hours of the scheduled time may be subject to a 30% deduction from the refund to cover non-refundable perishable floral inventory already sourced for your lesson.
- Merchant Cancellations: In the rare event that we must cancel or reschedule a session due to unforeseen circumstances, severe weather, or travel disruptions, you will be offered your choice of a 100% full refund or priority rescheduling at your convenience.
5. Refunds & Payment Processing
- All eligible refunds are processed directly through Stripe to the original payment method used during checkout.
- Refund processing times typically take 5 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution.
6. Contact Information If you have any questions regarding your booking, need to request a schedule change, or require assistance with service fulfillment, please reach out to us:
- Brand Name: flowerlessonhome
- Customer Support Email: landing@flowerlessonhome.com
- Official Website: www.flowerlessonhome.com
- Operating Entity: Sole Proprietorship (United Kingdom)